MARKETING MATTERS

We like to share our thoughts on matters relating to the integrated marketing services we offer – including marketing strategy, corporate branding, marketing communications, website design and development, digital marketing (search engine optimisation, digital advertising, social media marketing, content marketing, email marketing and marketing automation), and non-digital marketing (advertising, direct marketing, sales promotion, event marketing, public relations and corporate incentives).

ESSO

by BGL Communications on June 21, 2017
Esso-logo ESSO

ESSO

Esso is one of the largest petroleum companies in the world. We delivered a forecourt campaign, the primary aim of which was to promote customer service to 6,000 staff employed at 600 privately-owned petrol stations across the UK.

We beat off the challenge of seven other agencies to win this work – the client told us that they were impressed by the depth of our strategic insights and the quality of our creative work, combined with the proactive approach we took at finding economies.

One of the key insights we gained from our research was that there are two types of cashier who work in forecourts – those who work less than six months, and those who work longer than six years. Therefore, we developed a two-pronged strategy to meet the needs of both audience groups. As it was also evident that there was a huge mix of nationalities, languages and cultures across the estate, we recognised the need to deliver communications in a tiered way to meet a wider variety of needs. The overriding concept was simple. We called the campaign Customer Watch to correlate with Esso’s through-the-line Price Watch consumer campaign. WATCH was an acronym for five simple things we wished cashiers to focus on when serving customers – Welcome, Attitude, Thoughtfulness, Consideration, Helpfulness. The key to the success of this campaign was to maximise registration – we used a variety of techniques to achieve 90% enrolment within a month of launch. The campaign strategy achieved 75-80% participation each month. This involved mystery shoppers, scratch cards, newsletters, promotions and quizzes. We made customer service visible, fun and interesting.

Mystery shopper scores rose steadily. The secret to the ongoing success of the campaign was to make the audience enjoy participating in the programme. We also used the monthly newsletter to highlight top performers and to promote important corporate messages and product news.

 

‘Great campaign. Highly impressed.’

Training Manager
Esso UK

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BGL CommunicationsESSO

IBM

by BGL Communications on June 21, 2017
IBM-Logo IBM

IBM

IBM is one of the largest computer companies in the world. We delivered an award-winning UK channel marketing campaign for their PC division. The aim of the campaign was to promote sales of IBM PCs via their channel sales network, which included distributors, corporate resellers and value added retailers. Our strategy was to create a sales promotion campaign that was highly visible and great fun, as we knew that sales people working in this marketplace were highly remunerated and it was challenging to engage with them unless incentives stood out from the crowd.

Every sale generated a scratch card, and every scratch card won a mystery prize, which could be exchanged for store vouchers, a bottle of champagne, a bunch of flowers to send to a loved one, or for entry into a prize draw. The theme was based loosely on James Bond. Because there were different sizes of business within the channel, we operated a tier system, so everyone had a fair chance of winning one of the quarterly top performer rewards, which was always some form of high octane adventure.

We were subsequently appointed to deliver a pan-European channel marketing campaign. We overcame legal, cultural and taxational issues to deliver a £1m programme that included elements of communication, education, recognition and reward. The most important benefit of the strategy was that – for the first time – it provided IBM with the contact details of sales, service, technical and support staff across their entire European dealer network.

‘We worked together to develop a large sales incentive programme to be delivered across the EMEA region. It was a great success, and we were able to measure sales numbers as well as incentivise a lot of salespeople within our business partners. The agency is customer-focused, creative and great to work with.’

Pernille Loevengreen
Channel Marketing Manager
IBM

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BGL CommunicationsIBM

TESCO DIRECT

by BGL Communications on June 19, 2017
Tesco-Direct-logo TESCO DIRECT

TESCO DIRECT

Tesco Direct is the online segment of Tesco, the national supermarket chain. We were commissioned to manage their B2B gift voucher business, a project which included dealing directly with their corporate customers to discuss their needs and negotiate rebates, as well as creating various sales and marketing materials for lead generation purposes.

The background to this requirement was that the use of gift vouchers had grown into a large enough piece of business to warrant proper sales and marketing support. Tesco Direct decided to outsource this requirement to a third party for a three-year period, during which time we increased annual sales by 250%.

We were supplied with two set of data – sales purchases and customer information. We created a bespoke database management system which allowed us to integrate these two sets of data, and then to update it with regular feeds from the client. We identified that there were four different audience segments – corporate customers purchasing gift vouchers on a regular basis throughout the year as rewards for staff and sales channels, companies purchasing gift vouchers on an annual basis as Christmas gifts for staff and customers, marketing agencies purchasing gift vouchers for a variety of promotional activities and incentive schemes on behalf of their clients, and private consortiums purchasing gift vouchers to gain a discount on their monthly food bill.

We created a presentation, brochures and leaflets for engagement with corporate clients, seasonal customers and marketing agencies. We created media adverts to promote the offer to corporate customers. We devised direct marketing campaigns targeting marketing agencies to promote the offer, and we provided hotline support to Christmas customers. We created and manned an exhibition stand at relevant industry conferences to meet prospective clients face-to-face.

 

‘Great strategy perfectly delivered. They worked really hard to support us.’

Marketing Manager
Tesco Direct

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BGL CommunicationsTESCO DIRECT