MARKETING MATTERS

We like to share our thoughts on matters relating to the integrated marketing services we offer – including marketing strategy, corporate branding, marketing communications, website design and development, digital marketing (search engine optimisation, digital advertising, social media marketing, content marketing, email marketing and marketing automation), and non-digital marketing (advertising, direct marketing, sales promotion, event marketing, public relations and corporate incentives).

AXA INSURANCE

by BGL Communications on June 23, 2017
AXA-Logo-300x119 AXA INSURANCE

AXA INSURANCE

AXA is one of the largest insurance businesses in the world. AXA Insurance contracted us to deliver ad hoc marketing support. This mostly took the form of the creation of tenders and presentations to support their sales team in their negotiation of contracts with their broker network. We worked in close partnership with their marketing team to design and deliver professional materials, often working late into the night to hit tight deadlines, and to accommodate important last minute changes. This work helped to win several high value new business pitches for the client.

We were also asked to deliver campaign concepts for a number of direct marketing initiatives, one of which was for a taxi insurance product. This work included a series of focus groups with the target market, to discuss their views and opinions about the product’s features and benefits, as well as to establish their feedback regarding design visuals which we created for the event.

Another project involved searching for images from online libraries to support one of their brokers, who was struggling to create professional marketing collateral. We were subsequently commissioned to design and artwork various materials on their behalf.

We were commissioned to assist with the preparation of a presentation template, the purpose of which was to agree bespoke agreements with brokers on an individual basis regarding joint business plan arrangements, and outlining the commitments from the partner and the support they would be offered by AXA Insurance.

We were asked to come up with message propositions for tactical campaign ideas, to design event invitations, to create internal documents, to design HTML templates for email campaigns, to develop sales incentives, and so on.

‘They were great fun to work with. Highly efficient and personal, and responsive to all my needs. They were always available at the end of the phone, and they never once turned down any requests – regardless of how tight the deadline. I trusted them to get on and deliver the work and they always did a good job. Very reliable and down to earth. I would not hesitate to recommend them.’

Alison Barlow
Senior Marketing Manager
AXA Insurance

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BGL CommunicationsAXA INSURANCE

FIRST ASSIST

by BGL Communications on June 21, 2017
Firstassist-logo FIRST ASSIST

FIRST ASSIST

FirstAssist is an insurance broker. We were initially asked to develop a full branding and marketing strategy. This having met with their approval, we were subsequently commissioned to deliver marketing support materials. This involved redesigning their entire suite of sales and marketing communications collateral, with a primary focus on the website and product-specific brochures. Being a financial services company operating in a busy marketplace, we needed to create a visual concept that stood out from the crowd.

Following a detailed client briefing and some intensive market research, our design team devised three creative concepts – one of which was chosen and developed in close partnership with the client. We devised the navigation site map for their website and worked with their internal web development team to provide CSS templates, images and copy content for them to replicate on their internal server. The website was essentially an online catalogue of corporate brochures featuring their entire range of financial products. We implemented their on-page SEO too.

The project included the creation of a suite of printed product brochures and a corporate brochure and folder. We also printed their stationery – business cards, letterhead, compliment slip, labels and PowerPoint presentation templates – and developed an exhibition stand with different sets of graphics to promote a variety of products and services.

Customer acquisition activities included 3D direct mail, pay per click advertising, email marketing and trade press advertising. These campaigns helped to drive traffic to their website and call centre. Response levels increased significantly in comparison with previous campaigns, and onsite metrics demonstrated high levels of engagement with site visitors – with lower bounce rates and longer time spent on site than had previously been achieved.

 

‘We were really impressed with the quality of their work. I felt that they took the time to understand our needs, and delivered excellent results for the business.’

Peter Underwood
Marketing Manager
First Assist

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BGL CommunicationsFIRST ASSIST

IDT FINANCE

by BGL Communications on June 20, 2017
IDT-Finance-black-logo-300x50 IDT FINANCE

IDT FINANCE

IDT Finance is a leader in mobile phone card technology; they now wished to enter into the prepaid credit card marketplace due to a declining marketplace for phone cards. We were chosen to launch the first ever prepaid MasterCard available over-the-counter, with a £1m+ campaign budget.

We were involved in developing the branding, communication and marketing strategy to support the business plan, which initially involved recruiting thousands of independent CTN (confectioner tobacconist newsagent) retailers around the UK. We created various brand concepts during the pitching process and Prime Card was born.

We demonstrated how the features of the card provided a broad range of benefits to different target audiences. The unbanked, who desired the ability to make online transactions. Parents who wished to share money with children travelling overseas. Gifting to friends and family. Migrant workers who wished to send money home. We held focus groups with target audiences to better understand their needs.

We were responsible for the creation of the website – content, structure, navigation, copywriting, photography, graphic design and so on. We also created product packaging and retail point of sale packs; desk mats, window posters, promotional leaflets, shelf wobblers, etc. We helped to train the selling-in team.

We managed to achieve coverage within 15,000 PayPoint and ePay retailers across the UK during a three-month pre-launch campaign. Our strategy involved ongoing retail refreshment POS packs to maximise support and visibility.

Advertising activities included a targeted door drop campaign, London tube car advertising, six-sheet posters, pay-per-click advertising, regional radio, local press and PR. Fresh campaigns were launched throughout the year as additional product features were added.

The campaign was a success – purchases of Prime Card overachieved sales targets outlined in the business plan. The product launch won an industry award.

‘They were a pleasure to work with. They are reliable, delivering quality work on time; energetic and enthusiastic; and very good with people. They are problem solvers – willing to find solutions for business and marketing challenges – and excellent at managing client relationships. They combine an impressive background in marketing and communications with a commercial pragmatism, appreciating the important balance between creative thinking and a client’s commercial realities. I look forward to working with them again.’

Jamie King
Managing Director
IDT Finance

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BGL CommunicationsIDT FINANCE