IBM is one of the largest computer companies in the world. We delivered an award-winning UK channel marketing campaign for their PC division. The aim of the campaign was to promote sales of IBM PCs via their channel sales network, which included distributors, corporate resellers and value added retailers. Our strategy was to create a sales promotion campaign that was highly visible and great fun, as we knew that sales people working in this marketplace were highly remunerated and it was challenging to engage with them unless incentives stood out from the crowd.
Every sale generated a scratch card, and every scratch card won a mystery prize, which could be exchanged for store vouchers, a bottle of champagne, a bunch of flowers to send to a loved one, or for entry into a prize draw. The theme was based loosely on James Bond. Because there were different sizes of business within the channel, we operated a tier system, so everyone had a fair chance of winning one of the quarterly top performer rewards, which was always some form of high octane adventure.
We were subsequently appointed to deliver a pan-European channel marketing campaign. We overcame legal, cultural and taxational issues to deliver a £1m programme that included elements of communication, education, recognition and reward. The most important benefit of the strategy was that – for the first time – it provided IBM with the contact details of sales, service, technical and support staff across their entire European dealer network.
‘We worked together to develop a large sales incentive programme to be delivered across the EMEA region. It was a great success, and we were able to measure sales numbers as well as incentivise a lot of salespeople within our business partners. The agency is customer-focused, creative and great to work with.’
Channel Marketing Manager